Good Hope Bamboo Rafting & Zipline Experience

CANCELLATION POLICY
 
Cancellation by Guest- cancellation charges depend on when Sunisland Routes and/or Island Routes Tours receives notice of the cancellation.
 
Standard Tours
We require at least 4 days’ cancellation notice prior to your scheduled tour date; otherwise, cancellation fee will be applied against your total amount as outlined below;      
•                  3 days prior to tour date: 25% cancellation fee
•                  2 days prior to tour date: 50% cancellation fee
•                  1 day prior to tour date: No Refund
All cancellations or changes are subject to applicable restrictions. Sunisland Routes and/or Island Routes Tours will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. In order to receive a refund, if applicable, client must request and receive a cancellation confirmation number. The cancellation charges outlined above are liquidated damages and not a penalty. Holiday periods may be subject to additional cancellation charges. NO REFUNDS OR ADJUSTMENTS WILL BE MADE FOR ANY PORTION OF TOUR OR ATTENDANT SERVICES NOT UTILIZED.
 
Cancellation by the Company- Sunisland Routes and/or Island Routes Tours reserves the right to cancel, reschedule, or modify any tour due to operational requirements, safety concerns, weather conditions, insufficient participation, or circumstances beyond its reasonable control. Where a tour is cancelled due to circumstances beyond Island Routes’ reasonable control, Island Routes may offer an alternative tour/date. If no such alternative is offered or accepted, a refund of amounts paid for the affected tour shall be provided. Except as expressly stated above, Island Routes shall have no further liability in connection with any cancellation or modification.